Terms of Service

Last updated: August 28, 2026

Welcome to Sweet Addison's. These Terms govern your use of sweetaddisons.com and your purchases. By using the site or placing an order, you agree to them. If you do not agree, please do not use the site.

Sweet Addison's is operated by Sweet Addison's ("we," "us"), Dallas, TX.

Please note: section 13 contains a binding arbitration agreement and a class action waiver. They change how disputes between you and us are resolved, including giving up a jury trial and the right to join a class action. You can opt out within 30 days by emailing us, at no cost and with no effect on your account.

1. Who can order

You must be able to form a binding contract and provide accurate account, payment, and shipping details. You are responsible for activity under your account and for keeping your login secure.

2. Products, food, and allergens

We sell baked goods described as gluten-free and dairy-free, among other attributes. Important: our cookies and brownies are made in a facility/kitchen that also handles nuts (almond flour is a core ingredient), eggs, and coconut. If you have a food allergy or intolerance, read the ingredient and allergen information for each product and consult your physician if unsure. Product information, including ingredients and nutrition, is provided for general information and is not medical or dietary advice. Nothing on the site is intended to diagnose, treat, cure, or prevent any disease.

We work to keep product descriptions, ingredients, images, and prices accurate, but we do not warrant that they are always complete or error-free, and we may correct errors and update information at any time.

3. Orders, pricing, and payment

An order is an offer to buy. We may accept or decline it, and we may limit or cancel quantities.
Prices are in US dollars and may change. Applicable sales tax is added at checkout.
If a price or item is listed in error, we may cancel the order and refund you, even after it is placed.
Payment is processed by our providers (Shopify Payments, Shop Pay, and wallets). You authorize the charge for your order and, for subscriptions, the recurring charges described below.

4. Subscriptions and auto-renewal

Subscriptions renew automatically and bill on a recurring basis until you cancel. Full details, including cadence, cancellation, gifts, and price changes, are in the Subscription & Auto-Renewal Terms, which are part of these Terms. By starting a subscription you agree to those recurring charges.

5. Shipping, risk, and returns

Shipping timelines, costs, and risk of loss are described in the Shipping Policy. Because our products are perishable food, returns and refunds are handled under the Refund & Return Policy.

6. Wholesale and corporate

Wholesale and corporate programs may be subject to separate agreements, minimums, approval, and tax-exemption verification. Submitting an application does not create an account or an obligation on our part until we approve it in writing.

7. Reviews and content you submit

If you post a review or other content, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and share it in connection with our business. You confirm it is truthful, your own honest experience, and does not violate anyone's rights. We may remove content and do not pay for or condition reviews on a positive rating. See our FTC Endorsement & Reviews Guidance for how we handle reviews and creators.

8. Acceptable use and intellectual property

The site, brand name, logo, text, images, and content are owned by us or our licensors and are protected by law. You may not copy, scrape, resell, or misuse them, interfere with the site's operation, or use it unlawfully.

9. Third-party links and services

The site may link to third-party sites or rely on third-party services (payment, shipping, apps). We are not responsible for their content or practices; their terms and privacy policies apply.

10. Disclaimers

The site and products are provided "as is" and "as available" to the fullest extent permitted by law. We disclaim implied warranties except those that cannot be disclaimed. This does not limit your rights under applicable consumer-protection or food-safety laws, which may give you rights that cannot be waived.

11. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages, and our total liability for any claim relating to a product or order will not exceed the amount you paid for that order. Some jurisdictions do not allow certain limits, so parts of this may not apply to you. Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited by law (relevant for a food product).

12. Indemnity

You agree to indemnify us for claims arising from your misuse of the site or violation of these Terms.

13. Disputes, arbitration, and governing law

Please read this section carefully, because it affects your legal rights. It requires most disputes between you and Sweet Addison's to be resolved by individual binding arbitration instead of in court. It waives your right to a jury trial and your right to take part in a class action. You can opt out within 30 days by sending one email, and opting out will not affect your account, your orders, your subscription, or your pricing in any way.

13.1 Talk to us first

Most problems are faster to fix by email than by anything else in this section. Before starting an arbitration or a lawsuit, you agree to send a notice of dispute to support@sweetaddisons.com that includes your name, the email address on your order, the order number if there is one, a short description of the problem, and what you would like us to do about it. We agree to do the same for you at the email address on your account. Both of us will then try in good faith to resolve it informally for 30 days from the day the notice is received. If we cannot, either of us may begin arbitration. Any applicable deadline for bringing a claim is paused while that 30 days runs.

13.2 Agreement to arbitrate

If we cannot resolve a dispute informally, you and Sweet Addison's agree that any dispute, claim, or controversy arising out of or relating to these Terms, the site, our products, our subscriptions, our advertising, or your relationship with us, whether based on contract, warranty, statute, tort, or any other legal theory, will be resolved by binding individual arbitration and not in court. This includes disputes about whether this arbitration agreement is valid or enforceable and about what it covers, other than the matters listed in section 13.6. This agreement to arbitrate is governed by the Federal Arbitration Act, and it survives the end of these Terms and the end of your relationship with us.

13.3 How arbitration works

Arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, published at adr.org, as modified by this section. If those rules and this section conflict, this section controls, and if the AAA is unavailable, you and we will agree on another established consumer arbitration provider or ask a court to appoint one. An arbitrator is a neutral third party rather than a judge or a jury. Arbitration is less formal than a lawsuit, discovery is more limited, and review of the decision is more limited. The arbitrator applies these Terms and the law, can award any individual relief a court could award, including damages, restitution, and an injunction for you personally, and issues a written decision that either of us can enforce in any court with jurisdiction.

13.4 Where it happens and who pays

If your claim is for $25,000 or less, you choose how it is heard: on written submissions alone, by telephone or video, or in person. We will not ask you to travel outside the county where you live for a hearing.
For any claim you bring seeking $10,000 or less, we will pay all AAA filing, administrative, and arbitrator fees, unless the arbitrator finds the claim was frivolous or brought for an improper purpose. Above that amount, fees are allocated under the AAA Consumer Arbitration Rules, and we will pay any portion of your fees that the rules require us to pay.
Each of us pays our own attorneys' fees and costs, unless a law that applies to the claim or the arbitrator's award provides otherwise.

13.5 Class action waiver

Arbitration and any court proceeding allowed by this section will take place only on an individual basis. Class actions, class arbitrations, collective actions, private attorney general actions, and any other proceeding in which someone acts in a representative capacity are not permitted, and you and we each give up the right to take part in one. Claims brought by two or more people cannot be joined or consolidated without the written consent of everyone involved. The arbitrator may award relief only to the individual party seeking it, and only to the extent needed to resolve that party's own claim. If this paragraph is held unenforceable as to a particular claim or a particular request for relief, that claim or request will be separated out and heard in a court described in section 13.8, and the rest of this section still applies to everything else.

13.6 What arbitration does not cover

Either of us may bring an individual claim in small claims court, in a court that has jurisdiction over it, for as long as the matter stays in small claims court and stays individual.
Either of us may ask a court for an injunction or other equitable relief to stop infringement or misuse of intellectual property.
Nothing here stops you from reporting a concern to a government agency, including a food safety, consumer protection, or accessibility regulator, or from taking part in an agency proceeding.

13.7 How to opt out

You can decline the arbitration agreement and the class action waiver, and we will not hold it against you. Email support@sweetaddisons.com with the subject line Arbitration Opt-Out, and include your full name and the email address on your account. That is all we need. Send it within 30 days of the first time you accept these Terms. If you placed an order or started a subscription with us before August 28, 2026, send it within 30 days of that date. An opt-out affects only section 13. The rest of these Terms still applies, and your account, orders, subscription, and pricing are unchanged. If you opt out, or if this section is held unenforceable, disputes are resolved in court under section 13.8. If we later make a material change to this section, you will get a new 30-day window to opt out of that change.

13.8 Governing law and courts

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs section 13.2. For any dispute that is not subject to arbitration, and for any action to enforce or vacate an arbitration award, you and we agree to the exclusive jurisdiction and venue of the state and federal courts located in Dallas County, Texas, and each of us gives up the right to a jury trial in those proceedings. This does not apply to a small claims action brought where you live.

13.9 Your local consumer rights

Nothing in this section takes away a right you have under the consumer protection laws of the state where you live that cannot be given up by agreement. If any part of this section is held unenforceable, that part is separated out and the rest continues to apply, except as described in section 13.5.