Nobody sits this one out.
Sweet Addison's exists because somebody was being left out of dessert. Gluten, dairy, refined sugar, seed oils: every one of those was a reason a person got handed a sad substitute while everyone else got the real thing. We started baking so that would stop being true.
That belief does not stop at the ingredient list. It covers who can use this website, who can place an order, and who can get help when something does not work. If any part of shopping here is hard for you, that is our problem to fix, and we want to hear about it.
The standard we build to
We use the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA as our standard for sweetaddisons.com. We treat it as an ongoing commitment rather than a box we ticked once: pages get reviewed as we build them, and we re-test the site as a whole on a regular basis.
Being straight with you: no website of any real size is ever finished on accessibility, and we are not going to pretend otherwise. What we can promise is the standard we aim at, the work we actually do, and a real person who answers when you tell us something is broken.
Every control that can be clicked can also be reached and operated with a keyboard, with a visible focus indicator so you always know where you are.
Meaningful images carry text alternatives. Buttons, form fields, and custom controls are labeled so assistive technology can announce them properly.
We check color contrast for text and interface elements, and the site reflows without horizontal scrolling when you zoom in or use a narrow screen.
If your device asks for reduced motion, our animations step aside. Videos never take over your screen or play sound without you choosing it.
Labels stay attached to their fields, and errors are explained in words rather than signaled by color alone.
New pages and features get an accessibility pass before they go live, and we audit the whole site on a schedule rather than waiting for a complaint.
A note on the parts we do not write ourselves: our store runs on Shopify, and a few features (checkout, reviews, video, payment buttons) come from third parties. We choose partners with accessibility in mind and report problems to them, but we do not control their code. Tell us anyway. If something in one of those tools blocks you, we will help you finish your order a different way while we push for the fix.
Need a hand placing an order?
You never have to fight the website to get cookies. Email us and a real person in Dallas will place, change, pause, or cancel your order with you directly, including subscriptions and gift orders. There is no separate phone tree and no special form to find.
Email support@sweetaddisons.com
We answer accessibility requests within five business days, and usually much faster. If your request is time sensitive, say so in the subject line and we will move it up.
Found something broken?
Please tell us. Specific reports get fixed faster than general ones, so if you can, include:
- The page or link where it happened
- What you were trying to do
- What went wrong, in your own words
- The device, browser, or assistive technology you were using, if you know it
We log every report, fix what we can quickly, and come back to you about anything that takes longer. You do not need to use any particular wording, and you will never be asked to prove why you need help.
California privacy rights
If you live in California, the California Consumer Privacy Act, as amended by the CPRA, gives you specific rights over the personal information we hold. We honor these for every California shopper, and we do not treat you differently for using them: no worse pricing, no worse service, no losing your subscriber perks.
- Know. Ask what personal information we collect about you, where it came from, why we have it, and who we share it with.
- Delete. Ask us to delete your personal information, subject to the narrow exceptions the law allows, such as completing an order or keeping required records.
- Correct. Ask us to fix personal information that is wrong.
- Opt out of sale or sharing. We use advertising and analytics partners to run and measure our ads. Under California law, some of that counts as sharing personal information for cross-context behavioral advertising. You can turn it off any time with the buttons below, and we honor the Global Privacy Control signal automatically if your browser sends one.
- Limit sensitive information. We do not use sensitive personal information to infer characteristics about you.
You can also email support@sweetaddisons.com with the subject line "California privacy request". An authorized agent may submit a request on your behalf. Full detail on what we collect and why lives in our Privacy Policy.
New York
New York shoppers get the same privacy controls above. Two things worth calling out specifically:
- Your data is protected, not just promised. Under New York's SHIELD Act we maintain reasonable administrative, technical, and physical safeguards for private information. Orders and payments run through Shopify's PCI compliant checkout, and we do not store your full card number ourselves.
- Subscriptions renew on terms you saw first. New York requires clear, up front disclosure of automatic renewal terms and a straightforward way to cancel online. Ours are spelled out below and in our Subscription Terms.
We ship nationwide and apply these protections to every customer, not only where a specific law requires it.
Subscriptions, in plain English
- You choose the delivery rhythm at checkout, and we show the discount and the price before you pay.
- It renews automatically at that rhythm until you stop it, and we charge the card you used, on the day of each delivery cycle.
- Subscriber orders ship free, every delivery.
- You can skip, pause, swap flavors, or cancel any time from your account. No phone call, no email required, no talking anyone out of it.
- Changes made before your next order is processed apply to that order.
Manage everything at your account, or email support@sweetaddisons.com and we will do it for you. Full terms: Subscription and Auto-Renewal Terms.
The short version
We built a cookie so that nobody at the table has to sit out. A website that locks people out would make a liar out of the whole idea.
Baked with love in Dallas, xo Addison
Last reviewed: August 27, 2026. Questions about anything on this page: support@sweetaddisons.com. Related: Privacy Policy · Terms of Service · Shipping · Refunds and Returns.